Medical Receptionist
- Provide excellent customer service to patients and visitors.
- Manage appointment scheduling and patient billing.
- Maintain confidentiality and professionalism in all interactions.
Macarthur General Practice is offering a position for a medical receptionist 2-3 days per week, with potential for increased hours for the right candidate.
ESSENTIAL CRITERIA
· Demonstrated ability to maintain a high level of professionalism and confidentiality
· Demonstrated excellent communication skills, both written and verbal
· Ability to work independently, show initiative and work productively within a team environment
· Ability to communicate with a diverse range of people
· CPR training or willingness to undergo same
· Demonstrated organisational skills with the ability to prioritise
· Computer literacyDESIRED CRITERIA
· Previous experience in a medical reception or similar administrative position
· Previous experience in use of Medical Director and Pracsoft
· An understanding of the Medicare Benefits Schedule
· Demonstrated patient/customer focused approach in service provisionKEY PERFORMANCE AREAS
RECEPTION
· Open and close practice as per set procedure
· Greet patients and other visitors to the practice in a courteous and efficient manner
· Answer the telephone in a courteous and professional manner
· Schedule appointments for patients following set procedures
· Bill patients appropriately and issue with invoice/receipt
· Enter and update patient registrations in computer
· Liaise with referring doctors, hospital staff, pharmacists etc as required
· Deal with emergencies when required, following set procedures
· Assist clinical staff by attending to administration tasks (eg. making phone calls, photocopying) as required
· Check and manage internal emails
· Attends general housekeeping such as tidying and cleaning of waiting room when necessary
ADMINISTRATION
· Recall patients as directed by clinical staff
· Prepare outgoing mail
· Open and distribute incoming mail
· Type medical reports/documents with a high level of accuracy as required
· Scan and/or file patient correspondence, results etc
· Batching Medicare and Veterans Affairs
· Balance daily receipts
· Ensure banking processed
· Ensure all forms, stationery and information sheets are adequately stocked
· Other administrative duties as directed by Practice DirectorSAFETY AND QUALITY MANAGEMENT
· Participates in practice risk management and quality improvement processes
· Participates in general practice accreditation processes
· Actively participates in staff meetings
· Attends educational activities when required
· Recognises and works within own level of competence
· Maintains accurate, contemporaneous and complete patient records consistent with legal requirements and organisation policy
· Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines
· Exercise confidentiality with regards to patient care and all aspects of the practice
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