Business Account Manager

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity  

Australia Post's Small Business segment is one of our most important growth channels, supporting thousands of Australian businesses as they scale and succeed. As a Business Account Manager, you'll manage a portfolio of customers, building strong relationships that drive retention, revenue growth and outstanding customer experiences.

Working as a trusted advisor, you'll partner closely with customers to understand their business goals, identify opportunities to expand solutions, and leverage Australia Post's eCommerce expertise and broader product suite. While the role is predominantly phone-based, you'll have opportunities to engage with customers through virtual platforms and face-to-face interactions when required.

You’ll also  

• Manage and grow a portfolio of small business customers through proactive account management and relationship building.
• Retain and expand existing revenue through contract renewals, pricing reviews, and cross-sell opportunities.
• Identify, qualify and close new business opportunities across your portfolio and inbound sales leads.
• Develop strategic account plans that maximise customer value, satisfaction, and long-term growth.
• Partner with internal specialists and cross-functional teams to deliver seamless customer outcomes.
• Leverage industry and eCommerce insights to help customers grow and optimise their businesses

About you  

• Experience in B2B and B2C sales, account management or business development preferred.
• Demonstrated success achieving or exceeding sales and revenue targets.
• Strong stakeholder management and relationship-building capability.
• Confidence engaging with business owners and senior decision-makers.
• Experience negotiating commercial agreements and managing customer portfolios.
• Ability to prioritise competing opportunities in a fast-paced environment.
• Exposure to eCommerce, logistics, shipping or small business environments will be highly regarded.
• Comfortable utilising AI and emerging technologies to improve efficiency, analysis and business outcomes.

What else is in it for you? 

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you 
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week 
• Opportunities for growth and development through formal programs or mentorship 
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources 

All walks, one route 

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.   

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.