Senior Account Manager

• Hybrid working
• Competitive salary
• Supportive collaborative environment

Our client is a leading corporate uniform and Total Apparel Management (TAM) provider in Australia and New Zealand, trusted to design, deliver and manage end-to-end uniform programs for some of the region's most recognisable organisations. Behind that work is a close-knit, people-first team that backs each other, shares knowledge openly, and takes real pride in getting it right for our customers. 

The Account Manager plays a pivotal role in supporting our customers and internal stakeholders to drive sales growth, maintain strong gross profit margins, and deliver exceptional customer experience.

This position is responsible for managing one of our largest government uniform accounts - a major NSW state agency - supporting stock forecasting and planning in collaboration with the Demand Planning team, and working cross-functionally to ensure successful end-to-end delivery of uniform solutions. Based in our Surry Hills office, the role supports a large-scale government customer base within a hybrid working structure, with strong support from our Head Office.

Key Responsibilities

• Manage and monitor customer sales performance, driving order growth and maintaining gross profit targets.
• Develop and maintain accurate stock forecasts and buy plans in collaboration with the Demand Planning team, ensuring alignment with customer KPIs.
• Manage range plans and provide product recommendations, driving design conversations with internal and external stakeholders.
• Monitor weekly sales data, order volumes and financial outcomes, proactively identifying opportunities for growth or margin improvement.
• Monitor back order reports and track performance against contracted KPIs, flagging and addressing any areas at risk of default.
• Assist with client and internal reporting as required.
• Work closely with internal teams including Design and Product, Production, Supply Chain and Customer Service to deliver integrated customer solutions.
• Partner with Customer Service to deliver outstanding day-to-day client support and resolve issues efficiently.
• Actively participate in Sales and Operations meetings, contributing insights and tracking key milestones in production and delivery.
• Acquire and maintain a strong working knowledge of the company's ERP system (training provided).
• Manage client communications including pricing updates, account queries, site access and troubleshooting.
• Support uniform fittings as required.
• Contribute to the successful implementation of new customer contracts alongside the Project Manager.
• Liaise with the Production team regarding product sourcing, embroidery setup and sample management.
• Provide general administrative and operational support to the broader Account Management team.

Skills and Experience

• Minimum of five years' experience managing customer account strategies within the corporate apparel or uniform industry (essential).
• Proven ability to grow, develop and sustain long-term client partnerships.
• Experience managing large-scale or government customer portfolios, including performance against contracted KPIs.
• Strong commercial acumen, with demonstrated experience managing sales performance and gross profit margins.
• Experience in stock forecasting, buy planning and working with demand planning functions.
• Confident working with ERP systems and sales reporting tools; strong Excel skills.
• Excellent communication and stakeholder management skills across internal teams, clients and suppliers.
• Highly organised, with the ability to manage competing priorities and meet deadlines.
• A proactive, solutions-focused approach and a genuine commitment to customer experience.

Please contact Dan on ********** or *****************