Motor Assessor

Vehicle Assessor role | Strong salary + company vehicle | Career growth with a leading insurer

Your new company
Our client is a well-established leader within the general insurance market, delivering innovative, customer-focused products across Australia. With a strong emphasis on operational excellence and ongoing digital transformation, they partner with a number of recognised brands and continue to expand their footprint both locally and internationally.
The organisation promotes a collaborative, forward-thinking culture, with a genuine commitment to career development and continuous improvement. This role is primarily office-based, with occasional travel to assessment sites as required.

Your new role
As a Motor Assessor, you will play a key role in accurately assessing vehicle damage and determining safe, cost-effective repair methods. Youll balance delivering the best possible outcome for customers with maintaining commercial integrity for the business.

Key responsibilities include:

• Carrying out accurate vehicle damage assessments to establish appropriate repair methods
• Providing a high standard of customer service, both over the phone and face-to-face
• Ensuring all assessments align with underwriting guidelines, policy conditions and claims procedures
• Preparing detailed reports and negotiating repair scopes and costs with repairers
• Managing rectifications in line with the Industry Code of Conduct and supporting cost recovery processes
• Working closely with a state-based team to resolve complex repair scenarios
• Supporting efficient repair turnaround times to enhance customer satisfaction
• Conducting assessments across multiple channels, including digital and in-person formats

What you'll need to succeed
To be considered for this role, you will demonstrate:

• Experience within the motor body repair industry, and a certificate in panel beating or spray-painting.
• Strong customer service skills and the ability to build rapport with a wide range of stakeholders
• An understanding of insurance policies and claims processes (either through direct claims experience or broader insurance exposure)
• A valid Victorian driving licence.
• The ability to work both independently and collaboratively within a larger team environment

What you'll get in return
In return, youll join a reputable organisation offering a supportive environment and strong long-term career prospects. Benefits include:

• Salary up to $115,000 including super, with flexibility depending on experience
• Company vehicle for personal use included and fully maintained
• Full technology package, including phone and iPad
• Generous insurance discounts for home and motor products
• Competitive leave offering, including the option to purchase additional days
• Clear career progression and development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on
Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3002554