L2.5 Support Engineer - Leading Perth MSP/MSSP - Microsoft 365/Infrastructure!
- Provide Level 2.5 technical support across multiple client environments
- Troubleshoot desktop, server, network and cybersecurity issues
- Participate in client onboarding and technical project work
Saul Recruitment - Specialising in recruiting top MSP/Cloud talent across Oz & NZ!
Looking for a hands-on Level 2.5 support role where you can work across different client environments, solve interesting technical problems and keep building your skills?
$75k - $90k + Super + Phone Allowance
Perth | Client Site Visits | 40 Hours Paid Training Every Year!
This is a well-established Perth MSP supporting a broad mix of managed and on-demand clients.
You’ll join an experienced technical team, working across Microsoft 365, networking and infrastructure while getting exposure to troubleshooting, proactive maintenance and project work.
The role will involve some client site visits mainly across the Perth metro area. WFH flexibility is available when needed, but this isn’t a regular hybrid arrangement.
Why This Company Stands Out:
- Dedicated training time: 40 business hours every year specifically set aside for training.
- Certifications paid for: Relevant certifications that support your development will be fully funded.
- Certification bonuses: Additional bonuses are available for selected certifications, reviewed annually.
- Technical variety: Work across desktop, Microsoft, server, networking, infrastructure and cybersecurity issues.
- Project exposure: Get involved in infrastructure upgrades, application deployments, networking and client onboarding.
- Career development: Build your technical capability with support from experienced engineers around you.
What You’ll Be Doing:
- Providing Level 2.5 technical support across multiple client environments
- Troubleshooting desktop, server, network and cybersecurity issues
- Handling incidents, service requests, change requests and installations
- Supporting and administering Microsoft 365 environments
- Monitoring and maintaining client systems
- Troubleshooting recurring technical problems and identifying root causes
- Assisting with server infrastructure upgrades and network configurations
- Supporting backup, recovery and VPN requirements
- Getting involved in client onboarding and technical project work
- Visiting client sites, predominantly across the Perth metro area
- Keeping tickets, timesheets and technical documentation accurate and up to date
- Participating in the weekend on-call roster
- Assisting with after-hours on-site support when required
What You’ll Bring:
- Around 2-4 years’ experience in a hands-on IT support role, or equivalent experience
- Exposure to Microsoft 365 administration
- Experience across networking and general IT infrastructure
- Strong troubleshooting and technical problem-solving skills
- Great communication skills and confidence dealing directly with clients
- A well-organised approach and ability to manage competing priorities
- MSP experience would be highly regarded
- Microsoft certifications would be a bonus
- A genuine interest in continuing to learn and develop technically
- A current driver’s licence and reliable vehicle for client site visits
Tech Environment - Experience Across a Mix of:
- Microsoft 365
- Microsoft desktop and server environments
- Networking
- Servers and infrastructure
- Backup & Recovery
- VPNs
- Storage
- Cybersecurity
- Monitoring and alert management
- ConnectWise
What’s In It For You?
- $75k - $90k + Super + Phone Allowance
- 40 business hours of dedicated training time every year
- Relevant certifications fully funded
- Bonuses available for selected certifications
- Exposure to a variety of client environments and technologies
- Hands-on project experience alongside day-to-day support
- Opportunity to develop your Microsoft, networking and infrastructure skills
- WFH flexibility when circumstances require it
- Parking reimbursed at the office
- Parking reimbursed at client sites when required
This is a real opportunity to build your technical skills, get exposure to different client environments and join a team that backs ongoing training and development.
Referral Bonus! Know someone who would be perfect? Refer them and receive $2000 if they’re successfully placed!
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