Field Service Technician
- Hands-on mechanical technician role focusing on installation, maintenance, and repair of packaging machinery.
- Troubleshoot mechanical faults and perform preventative maintenance across multiple customer sites.
- Build strong customer relationships and achieve operational KPI targets through high-quality technical service.
Role Details:
In this hands-on mechanical technician role, you will work closely with field technicians, suppliers, and internal support teams to carry out the installation, maintenance, servicing, fault diagnosis, and repair of a broad range of packaging machinery and equipment. This includes carton erectors, conveyor systems, glue application equipment, and associated mechanical assemblies. Working across multiple customer sites, you will troubleshoot mechanical faults, perform preventative and corrective maintenance, and ensure equipment operates safely, reliably, and efficiently. Your technical expertise and customer-focused approach will play a key role in maximising machine uptime, reducing downtime, and delivering high levels of customer satisfaction.
Reporting to the Service Manager, you will work autonomously to:
- Commission, install, and optimise new machinery while delivery equipment upgrades and technology enhancements.
- Deliver operator, maintenance, and technical training to customer personnel to support safe and efficient equipment operation.(when required)
- Provide expert mechanical and technical support, identifying opportunities to improve equipment reliability, performance, and operational efficiency.
- Diagnose and resolve complex mechanical issues, ensuring minimal downtime and maximum equipment availability.
- Build strong customer relationships and consistently achieve customer satisfaction and operational KPI targets through the delivery of high-quality technical service and support.
- Maintain accurate service records and provide detailed recommendations for preventative maintenance and continuous improvement initiatives.
The role requires flexibility to travel interstate and undertake occasional after-hours work to support machinery commissioning, system upgrades, fault rectification, and planned maintenance activities across customer sites.
What You Will Bring:
- Trade qualification such as Certificate III in Engineering (Mechanical), Fitter & Turner, Mechanical Fitter, or similar mechanical trade.
- Experience in machinery installation, maintenance, fault finding, and repairs in a manufacturing or packaging environment.
- Strong mechanical aptitude with the ability to interpret technical manuals, schematics, and engineering drawings.
- Strong mechanical aptitude; experience with SEW AC/DC drives, pneumatics, hydraulics, and robotics highly regarded
- Additional Electrical qualifications in Electrotechnology’s or Electronics’ also highly regarded.
What you’ll love when you join us:
- Laptop, phone, company vehicle (including personal use), fuel card
- Overtime opportunities
- Be part of a collaborative, safety-focused, and values-driven work environment
- Work on a variety of automation systems, obsolescence projects, upgrades / updates across numerous packaging technologies and customer sites
- Employee Assistance Program (EAP).
- Discounted health insurance.
- Option to purchase additional annual leave.
- 12 weeks of paid parental leave.
- Discounts on health and wellbeing products.
- Novated leasing and salary sacrifice options.
- continued growth and development of Visy's glass manufacturing operations.
About Visy
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand.
We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.
Ready to make a difference? Apply now and be a key player in shaping our future!
You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing)
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Please note that only applications with the right to live and work in Australia will be considered for this position.
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