Peoples' Performance Department Manager at McDonald's
- Manage workforce capability development and operational performance systems.
- Implement staff training programs and monitor staff performance.
- Ensure compliance with safety standards and operational procedures.
ONLY PEOPLE WHO SUPPLY A RESUME WILL BE CONSIDERED!
Vacancy address: 41 Bruxner Highway, Ballina 2478 & 54 Bangalow Road, Ballina 2478
Work type: Full time- 38h/week
Tenancy: Position is available full time 38/h per week
Salary: $83,000
Qualifications & Experience:
AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.
Task and Duties include (but not limited to)
Position Description
People & Performance Department Manager
Occupation Classification: ANZSCO ****** Hospitality, Retail and Service Managers nec
Employment Type: Full-time Managerial Position
Reports to: Restaurant Manager / Licensee
Industry: Quick Service Restaurant (Franchised Hospitality)
Position Summary
The People & Performance Department Manager is responsible for planning, directing and coordinating workforce capability development, operational performance systems and staff engagement initiatives within a high-volume restaurant environment operating on a 24-hour basis.
The role integrates responsibilities across workforce development, operational performance monitoring, facilities coordination, safety compliance and inventory management, ensuring the restaurant maintains high operational standards and staff capability.
Operating within a franchised hospitality environment, the position focuses on improving staff performance, operational efficiency, service standards and workplace culture, while ensuring compliance with organisational policies and operational procedures.
This is a managerial role responsible for coordinating operational systems, staff capability development and performance improvement initiatives, rather than routine supervisory duties.
Key Responsibilities
Workforce Development and Staff Performance
• Design and implement structured staff training programs to ensure employees meet operational and customer service standards.
• Conduct internal workshops with Crew Coach teams and key crew members to support new product launches and ensure consistent procedures and product quality.
• Promote a high-performance workplace culture through mentoring, coaching and professional development initiatives.
• Monitor staff capability development and implement improvement strategies to enhance operational productivity.
• Promote the organisation’s open-door communication policy and support staff engagement initiatives.
Operational Performance and Business Analysis
• Analyse restaurant sales performance including product demand, store operational segments, service periods and seasonal activity to identify operational improvement opportunities.
• Develop operational strategies designed to improve efficiency, maximise production capacity and reduce operational downtime.
• Prepare operational reports and performance analysis for the Restaurant Manager, Licensee and Head Office.
• Support implementation of operational initiatives that improve productivity and service delivery.
Facilities, Equipment and Infrastructure Management
• Develop and coordinate preventative maintenance schedules for restaurant equipment and operational infrastructure.
• Conduct weekly operational walk-through inspections to identify maintenance and repair requirements.
• Coordinate repairs and maintenance activities with external contractors and service providers.
• Conduct monthly audits of IT systems and operational infrastructure to ensure functionality and compliance with organisational standards.
• Conduct quarterly audits of equipment and operational systems against company standards.
• Monitor equipment calibration systems to ensure operational accuracy and compliance.
Safety, Compliance and Risk Management
• Design and implement workplace safety training programs, including quarterly Safety Squad training initiatives.
• Monitor safety reporting systems and ensure safety compliance standards are maintained.
• Conduct periodic operational safety audits and ensure corrective actions are implemented where required.
• Ensure employees comply with workplace safety procedures and organisational policies.
Inventory and Operational Resource Management
• Oversee stock control systems and inventory procedures to ensure efficient operational supply management.
• Conduct stock audits and analyse stock usage patterns to support waste reduction initiatives.
• Coordinate inventory ordering schedules and stock delivery planning.
• Monitor storage procedures to ensure compliance with FIFO stock rotation systems and food safety standards.
• Manage procurement of operational equipment and small-ware supplies.
Quality Standards and Customer Experience
• Promote a customer-focused service culture aligned with organisational standards.
• Ensure operational procedures maintain high product quality and service consistency.
• Implement quality monitoring systems designed to support customer satisfaction and operational standards.
Leadership and Organisational Representation
• Represent the organisation at official occasions, conventions, training seminars and industry events when required.
• Support the Restaurant Manager and Licensee in implementing operational strategies and improvement initiatives.
• Act on behalf of the Restaurant Manager or Supervisor during periods of absence to ensure operational continuity.
• Prepare ad hoc operational reports and analysis for senior management when required.
Qualification and Experience Requirements
The position requires:
• AQF Diploma or higher qualification in Hospitality Management, Business Management, Retail Management, Human Resource Management or related discipline with 1 year experience
OR
• A minimum of three (3) years of relevant managerial experience within a franchised hospitality or retail environment, demonstrating responsibility for operational management, workforce development and business performance.
Professional experience gained within high-volume franchised hospitality operations may substitute for formal qualifications where the candidate can demonstrate advanced operational leadership capability.
The People & Performance Department Manager is responsible for planning, directing and coordinating workforce capability development and operational systems across the restaurant operation.
The role contributes to the strategic management of staff performance, operational efficiency, safety compliance and service standards, ensuring the restaurant maintains consistent operational performance within a franchised hospitality environment.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.