Customer Engagement Partner
- Support the centralised Customer Service team in Tomago.
- Develop and maintain customer service reports and communications.
- Demonstrate commitment to quality customer service and effective communication.
As a Customer Engagement Partner, you will support the centralised Customer Service team based in Head Office in Tomago. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.
As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.
What are we looking for from you?
- Qualifications in Business Administration and/or equivalent qualifications
- Experience with ERP systems and/or order management systems (Syteline)
- Minimum 2 years of relevant experience in a sales / customer service environment
- Proven experience maintaining business wide reporting
- Experience in a manufacturing, electrical, technical or product-based environment
- Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
- Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
- Excellent verbal and written communication skills
- Intermediate level experience with Microsoft Office applications
Employee Benefits
23 + Employee Benefits including:
- Flexible work arrangements
- Paid parental leave
- Salary packaging
- Purchased leave
- Private Health Care discounts
- Wellbeing programs and discounts
- Education assistance and personal career development
Ready to challenge the future?
Then apply now! If you are intrigued or excited by what you have read, then we want to hear from you. You can learn more about what it’s like to work at Ampcontrol by visiting www.ampcontrolgroup.com
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