Deputy Clerical Supervisor
- Support and lead the clerical team to deliver excellent patient care and customer service.
- Manage rosters and leave requests to ensure sufficient staff coverage.
- Engage with stakeholders and maintain effective relationships.
About us
Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
About the Role:
An exciting opportunity has arisen for a Deputy Clerical Supervisor at our Warrnambool site. Reporting to the Assistant Regional Manager, the role of Deputy Clerical Supervisor is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.
You will be responsible for
- Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
- Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
- Ensure patient reports are dispatched to the correct location
- Assume responsibility for the condition of equipment at the time of use and report any faults
- Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
- Encouragement and support of development and education of clerical staff
To be successful, you will have
- Demonstrated senior receptionist and/or receptionist leadership capabilities
- Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
- Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
- Service Excellence: Deliver exceptional customer service every time
- Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
- Strong organisational and time management skills
- Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily
Why You'll Love It Here
- Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
- Work-Life Balance: predictable work hours - no shift work
- Expert Team: Learn from an experienced team willing to share their knowledge
- Recognition Programs: Enjoy staff recognition programs and awards
- Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
- Fitness Passport: Access over 1000+ fitness locations nationwide
- Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
- Career Development: Explore fantastic opportunities to further your career with Lake Imaging
How to apply
If you have a strong senior receptionist and medical background and are eager to make an meaningful impact, we encourage you to apply.
Please note: Police check will be required for successful applicants.
Building a healthier world, by delivering the best health outcomes one patient
at a time.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
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