Customer Service Representative
- Manage inbound B2B customer enquiries by phone and email, including questions about orders, products, pricing and delivery.
- Process and review customer orders, maintain customer records, and handle credits, returns, new accounts and quotes.
- Work in a full-time, Monday-to-Friday customer service team at the employer’s Wetherill Park offices.
Customer Service Representative
Posted: 04 Nov 2026
Location: Western suburbs
Category: Customer Service/Call Centre
Type: Full time
Salary: $65K + super
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New position available NOW - start on a temporary basis with strong potential for a permanent position
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You will have peace-of-mind that your are part of a market leading company in the distribution | supply of medical & healthcare products
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End-to-end B2B customer service role including handling customer phone inquiries and processing orders
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Great team environment. Mon to Fri.
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To $36.81 per hour + on-site parking
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Fantastic new offices at Wetherill Park + free on-site parking
The Company:
Positioned as one of the leading distributors of medical & healthcare products in Australasia, this organisation represents some of the world's largest medical brands and has built a reputation for delivering quality products and quality service!
Your Role:
You will be part of a dedicated team responsible for the efficient and accurate management and processing of customer orders & inquiries to ensure the delivery of a great customer experience.
Some of your key responsibilities will include:
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Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions (via phone & email)
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Composing accurate & prompt replies to all customer correspondence
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Reviewing and entering customer orders
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Maintaining & updating the database
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Processing credits & returns; opening new customer accounts; preparing quotes
Required Skills & Experience:
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Previous experience in a product-based high-volume inbound customer service role including the processing of orders
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Accurate keyboard skills and computer literacy
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Exposure to Medical | Healthcare or FMCG industries an advantage
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Experience using SAP (or similar) preferred
How To APPLY: Please email your resume to ••••@recruitmentedge.com.au
If you have any questions, please call Anna on 0426 588 244
Apply Now
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