Customer Experience Officer Leisure and Aquatics

Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW, with one of the most culturally, socially and economically diverse communities. We deliver 28 key services, including childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres, to more than 385,000 residents.

Opening in late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now building the team that will bring this space to life, visit our careers page to view all current opportunities and find the role that is right for you.

The role

We are seeking two permanent part-time Customer Experience Officers to join our Leisure & Aquatics team, with each position working 19 hours per week.

In this role, you will provide a high-quality experience to all centre users in line with Council’s organisational values and the Canterbury Bankstown Leisure & Aquatic Services Customer Service Charter.

You will support reception services, customer enquiries, transactions, bookings, kiosk operations and general customer service across the centre.

Duties will include but are not limited to:

• Delivering customer service in line with the Leisure & Aquatics Customer Service Charter.
• Processing cash transactions and reconciliations accurately.
• Responding to customer enquiries and feedback professionally.
• Maintaining clean, organised and safe reception, kiosk and customer service areas.
• Supporting kiosk operations, including food handling, serving customers, stock presentation and stocktakes.
• Promoting and selling products and services, including converting membership enquiries into sales.
• Managing centre bookings and supporting opening and closing duties.
• Participating in relevant training and development.

For a full list of duties, click HERE to review the position description.

You will have:

• Current First Aid and CPR certificates.
• A current Working with Children Check.
• Food Handling Certificate
• Enthusiasm, initiative and the ability to work both independently and as part of a team.
• Flexibility to work across facilities and operating hours, including early mornings, evenings and weekends.
• Demonstrated experience delivering high-quality service in a public-facing customer service environment.
• Excellent written, telephone and face-to-face communication skills.
• Cash-handling, Point of Sale, computer literacy and administration experience.
• Experience selling, managing and completing stocktakes of kiosk items and retail products.

The full-time equivalent salary for this opportunity is $64,507 per annum, plus 12% superannuation. The salary for each position will be paid pro rata based on 19 hours per week.

Click HERE to access salary information for all steps within the designated grade.

What’s on offer

• An opportunity to contribute to community-focused Leisure & Aquatic services.
• The chance to make a positive impact within our community.
• Investment in your professional growth through continuous learning and development opportunities.
• Access to employee health and wellbeing programs, including Fitness Passport and other workplace initiatives.

For more information, please contact Cooper Pacey at Cooper.Pacey@cbcity.nsw.gov.au.

How to apply

Submit your application through the ‘Apply’ button below. You will need to create a login using your email address and upload the following:

• Resume
• Working with Children Check
• Cover letter addressing the selection criteria in the position description and explaining your suitability for the role

Applications close Sunday, 13 September 2026.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve.

We encourage applications from people of all backgrounds, experiences and abilities, including people with disability, Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application or during the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au.

Successful applicants may be required to complete pre-employment checks relevant to the role, including a Working with Children Check, medical assessment, reference checks, qualification verification and other checks required for the position.