Customer Care Coordinator
- Manage customer experience post-handover of new homes
- Coordinate maintenance requests and the 90-day maintenance process
- Act as the first point of contact for clients and maintain communication
About the Role
We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.
This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.
Key Responsibilities
- Act as the first point of contact for clients following handover
- Coordinate the 90-day maintenance process, inspections and required trades
- Maintain regular communication with clients at key post-handover stages
- Track maintenance requests and follow up to ensure timely completion
- Liaise with construction teams, trades, suppliers and contractors to resolve issues
- Maintain accurate client records, documentation and maintenance updates
- Coordinate weekly maintenance meetings and update relevant systems
- Manage reception, incoming calls, visitors, deliveries and general office administration
- Prepare handover folders, client gifts and documentation
- Maintain office records, databases, keys and vehicle documentation
- Assist with meetings, events, toolbox talks and other office activities
- Complete general administrative and ad hoc duties as required
Skills & Experience
- Minimum 5 years' experience in reception and administration
- Previous customer service experience
- Strong organisational and time management skills
- Excellent verbal, written and interpersonal communication
- High attention to detail and a proactive approach
- Confident using Microsoft Office and/or Google Suite
- Strong problem-solving skills and initiative
- Professional presentation and a customer-focused approach
- Ability to work independently and as part of a team
- Current NSW Class C Driver Licence and access to a reliable vehicle
- Cert IV in Administration, Customer Service or a related qualification is desirable
Benefits
- Permanent full-time position
- Join an established residential construction business
- Varied role with a strong focus on customer relationships
- Supportive and professional working environment
- Monday to Friday, 38-hour working week
- Opportunity to work closely with an experienced construction and management team
About the Company
Our client is an established residential construction business with a strong reputation for quality homes and customer service.
The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on
0474 542 499 or via bmaloney@frontlineconstruction.com.au, otherwise please check out our website for other available positions.
www.frontlineconstruction.com.au
#SCR-brooke-maloney
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