Customer Care Consultant Trade Store - Kalgoorlie
- Provide face-to-face customer service as the primary focus of the role
- Assist customers with product selection and provide practical advice on industrial products
- Support stock replenishment, stocktakes, and merchandising activities
The Role
We’re looking for a proactive and friendly Customer Care Consultant to join our Kalgoorlie Trade Store!
This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.
If you enjoy building relationships, working in a fast-paced retail environment, and delivering practical solutions to customers; apply with us today!
What You’ll Be Doing
- Provide face-to-face customer service as the primary focus of the role
- Assist customers with product selection and provide practical advice on industrial products
- Maintain a clean, well-stocked, and organised shopfloor
- Support stock replenishment, stocktakes, and merchandising activities
- Safely handle and move stock (including items up to required weight limits)
- Identify and escalate customer or operational issues when needed
- Work collaboratively to maintain a safe, efficient, and supportive team environment
What We’re Looking For
- Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment)
- Strong face-to-face communication skills and customer service manner
- Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
- Physically capable of handling stock safely (according to WA workplace guidelines)
What’s In It For You
- Permanent role with competitive salary, incentives & Wesfarmers share plans
- Exclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partners
- Free OnePass subscription
- Ongoing training and career development opportunities
- Guaranteed hours, annual leave and sick leave
- Team events, recognition programs, and rewards
- Employee Assistance Program (wellbeing, financial, legal and more)
- Refer-a-Friend bonus (up to $2,000)
- Option to purchase additional annual leave
- Generous paid parental leave
Next Steps
If you have the experience and confidence to thrive in a customer-facing retail environment, we’d love to hear from you. Apply now — we’re reviewing applications as they come in.
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.
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