Client Support Specialist

Join the 2026 Auscontact NSW Contact Centre of the Year! 

NobleOak is a high-growth challenger brand in the life insurance industry,  committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity. 

NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture. 

We're currently seeking two Client Support Specialists to join our Client Services team: 

• 1 x Permanent opportunity 

• 1 x 12-month parental leave contract 

If you're passionate about helping customers, solving problems and building trusted relationships, we'd love to hear from you. 

The Role:  

As a Client Support Specialist, you'll help customers navigate important decisions about their insurance, providing support, guidance and solutions that deliver positive outcomes. 

This is a role for someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service. You'll work with customers to understand their circumstances, resolve concerns and ensure they feel supported every step of the way. 

What You’ll Be Doing: 

• Handling inbound and outbound customer interactions 

• Identifying solutions that meet customer needs 

• Building lasting customer relationships 

• Managing complex customer conversations with empathy and professionalism 

• Delivering positive customer outcomes while maintaining quality and compliance standards 

What You Bring: 

• Experience in customer service, contact centres, retention or support environments 

• Strong communication and relationship-building skills 

• Confidence handling challenging conversations 

• Strong problem-solving and negotiation skills 

• A customer-first mindset 

• The ability to thrive in a fast-paced environment 

Why Join Us? 

Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals. 

A culture people want to be part of - Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed. 

Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones. 

Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career. 

Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.

Ready to Apply? 

Attach you CV and cover letter to join NobleOak as we continue helping Australians protect what matters most.  

Please indicate in your cover letter whether you're interested in the permanent opportunity, the 12-month parental leave contract, or would like to be considered for both positions.