Claims Manager/Senior Claims Manager Life Insurance (Sydney or Brisbane)

Sydney or Brisbane Life Insurance Claims Managers and Snr Claims Managers to manage complex IP / TPD claims

Your new companyThis purposeled organisation operates at scale within the Australian financial services sector and is recognised for its focus on longterm member outcomes. Over the past year, the company has invested heavily in modernising its claims function, introducing new structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.
Your new roleAs a Claims Manager or Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims, predominantly Income Protection, with some TPD exposure.This is a handson claims role, not a leadership or people management position. You will manage claims endtoend, focusing on benefit management, returntowork outcomes, and clear, defensible decisionmaking.
Your responsibilities will include:

Managing a portfolio of IP and TPD claims (average 50 claims)Assessing entitlement through medical, vocational, and contractual evidence Managing ongoing benefit payments and pending claims Engaging with members, employers, and medical providers Making clear, timely, and wellreasoned claim decisions Handling more complex matters and technical queries (senior level)Contributing to consistent, highquality customer outcomes

Senior roles operate with greater autonomy and act as a technical reference point

What you'll need to succeedClaims Manager

At least 12 months recent experience managing life insurance claims Exposure to Income Protection and/or TPD claims Strong understanding of benefit management and pending claims

Senior Claims ManagerAt least 2 years recent experience in IP and TPDStrong knowledge of insurance contracts and complex decisionmakingAbility to manage technical issues independentlyFor both:Strong communication and stakeholder engagement skillsAbility to manage workload in a performancefocused environmentGenuine interest in supporting members through complex circumstances
What you'll get in returnCompetitive base salary aligned to experience14% superannuationAdditional wellbeing leave (equivalent to an extra week per year)Hybrid working in Sydney or Brisbane (typically 12 days per week in office)Clear internal career pathways into: senior technical roles, quality / risk, training or leadership & coaching functionsWhat you need to do nowIf you are interested in this role and feel you have the necessary skills and experience to succeed, click Apply Now. Alternatively, contact Joshua Sterling at Joshua.Sterling@Hays.com.au for more information.#3004330