Centre Examinations Manager
- Manage the secure delivery and administration of English language tests.
- Ensure high standards of customer service and test security.
- Supervise test day staff and contribute to the growth of the test centre.
Company Description
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices.
Established in 2010, the Navitas English Test Centre (NETC) works in partnerships with major testing organisations to administer and deliver a range of internationally recognised examinations at our test centres in Sydney, Brisbane and Perth. Every year NETC delivers tens of thousands of tests to candidates. Navitas English Test Centre partners include Cambridge University Press & Assessment, Educational Testing Service and Pearson VUE.
Our global footprint offers you the chance to connect with people from around the world.
We'd like to hear from you !
Job Description
We are seeking a highly organised Centre Examinations Manager to join our team in Sydney, Australia. In this crucial role, you will be responsible for the management of the secure delivery, supervision and administration of either computer-based or paper-based high stakes English language tests at the test centre and the management of the test day staff at the test venue, as well as primarily participating in all aspects of the actual test delivery.
- Ensure the highest standard of customer service and test day delivery
- Ensure the highest standard of test security, confidentiality and candidate privacy
- Ensure the highest standard of test day staff management in line with test partner requirements
- Contribute to the growth and profitability of NETC
- Ensure the highest standard of professional conduct
- Contribute to the maintenance of a safe working environment
Qualifications
Essential
- Bachelor’s degree (or lower qualification with relevant work experience)
- Excellent written and spoken English language communication skills
- Excellent customer service skills, especially both the ability to deal effectively with unexpected incidents arising in test delivery and also conflict de-escalation techniques
- Ability to manage test day regulations and procedures for either computer-based or paper-based tests, including ensuring confidentiality related to test materials, test procedures and candidate information
- Excellent attention to detail, time management, prioritization, and task completion skills
- Professional attributes, interpersonal skills and awareness of cultural issues appropriate to supervising tests delivered to candidates from a diverse range of cultural and linguistic backgrounds
- Proficient computer skills
- Previous experience delivering high stakes English Language proficiency tests or other formal tests.
Desirable
- Current PTE-Academic Test Administrator certification
- Experience as PTE-Academic and/or TOEFL iBT® Test Administrator
- Supervisory and line management experience.
Additional Information
What we can offer
- We offer careers across our global operations
- We recognise and reward
- We understand the importance of showing appreciation
- We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive
- Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities
- Access to LinkedIn Learning for your development
Diversity Equity and Inclusion
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
- We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
How to Apply
Applicants should supply a resume and a cover letter addressing all criteria - bullet points are preferred.
Applicants are assessed upon receipt, so you are encouraged to apply now.To view other opportunities, please visit navitas.com/careers.
All applicants must have full working rights within Australia to be considered. Successful candidates will be required to provide a Working with Children Check.
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