Business Analyst

MW Toolbox established in 1999. MW is a leading manufacturer and supplier in Australia, specializing in toolboxes, canopies, alloy trays, chassis-mounted service bodies, slide-on campers, trailers and roof top tents. With over 25 years of unwavering commitment to excellence, MW proudly stands as the market front-runner. As a national entity, our retail network of more than 30 stores span across Australia, catering to a significant portion of the population.

As we continue to expand, we are seeking a skilled Business Analyst to bridge the gap between our business operations and technical teams, driving efficiency across our manufacturing and retail systems.

Key Responsibilities:

Reporting to the IT Manager, you will work closely with stakeholders to formulate system requirements, review existing business processes, and design functional solutions that enhance our operational workflows. Your work will directly impact our product development, inventory management, and sales systems.

• Work with users to formulate and document business requirements, translating operational needs into clear functional specifications, ability to look at a production delay or an inaccurate quote and trace it back to a data or process root cause.
• Identify, investigate, and analyse current business processes, procedures, and work practices across manufacturing and retail divisions. Evaluate inefficiencies and recommend optimal business practices and system functionality improvements.
• Analyse production data related to custom aluminium trays, canopies, and service bodies. Work with production planners to identify inefficiencies in Bill of Materials (BOM) generation, material consumption variance, and work order scheduling .
• Analyse sales and stock data across the national retail network. Identify slow-moving inventory vs. high-demand custom builds, and support the optimization of stock transfers between branches.
• Take responsibility for deploying functional solutions, including creating and implementing system test plans to ensure quality and integrity before rollout.
• Build and maintain operational reports for management (sales trends, fleet project margins, production efficiency) and store managers (quote conversion rates, inventory turnover etc).
• Maintain user and training documentation, and conduct formal training sessions for end-users following system implementations.

Key requirements:

• Bachelor or higher qualification in a related field
• English and Mandarin bilingual language skills are essential
• Min 1 years’ experience in a similar role
• Strong organizational and leadership skills, with the ability to manage multiple priorities
• Excellent communication and problem-solving abilities
• Experience as a Business Analyst in manufacturing, automotive, or industrial retail environments. Experience with made-to-order or custom fabrication processes is highly regarded.
• Strong proficiency in SQL and Excel for data extraction and analysis. Experience with ERP, MRP systems (understanding of BOM structures is critical).

To Apply

If you meet the above requirements and are ready to take the next step in your career, please submit your resume and a brief cover letter outlining your experience and suitability for this role.

Please note, candidates without the essential criteria described above will not be considered for this position. Please only submit your CV if you fit the description above and we will come back to you upon review of your application.