ASO3 - People Support Officer
- Deliver world-class customer service and resolve enquiries.
- Collaborate with a team to meet customer needs and provide timely advice on People and Culture matters.
- Manage records, process transactions, and prepare complex documents accurately.
Department for Education
Job reference: 856295
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Are you looking to start a career in Human Resources? Do you excel in customer service and are seeking a career change? Join us as a People Support Officer and play a key role in delivering exceptional service and administrative support. Engage with customers across various channels, provide accurate advice on People and Culture matters, and collaborate with a team to meet needs efficiently. If you're passionate about making a difference, this role is for you!
Why work with us
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
What we offer:
- No sales, just meaningful customer service
- Full-time roles, limited part-time opportunities
- Weekday work only(business hours between 8:00am -5:00pm)
- Salary packaging -boost your take-home pay
- Career pathways -mentoring & study assistance
- Employee Assistance Program- for you and your family
- Supportive teams and comprehensive training to support your success
About the role
The People Support Officer plays a crucial role delivering of world class customer service and administrative services to resolve customer enquiries and applications through a multi-channel approach, while also supporting the efficient delivery of wider People and Culture functions across the department.
What You Will Do
- Deliver world-class customer service and resolve enquiries.
- Collaborate with a team to meet customer needs and provide timely advice on People and Culture matters.
- Manage records, process transactions, and prepare complex documents accurately.
- Support projects and programs to achieve People & Culture objectives.
- Your day will include:
- 15-25 phone calls per day
- allocated time for processing enquiries/applications
What we’re looking for:
- Excellent communication and interpersonal skills.
- Have experience in a role where people are the focus.
- A proactive, can-do attitude and willingness to learn.
- Degree in HR, Business, or related field (or currently studying – preferred but not essential).
- Interest in building a career within Human Resources.
Qualifications
Essential: Nil
Desirable: A tertiary qualification relevant to human resources or equivalent experience.
Special conditions
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.
The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
Remuneration
ASO3 $74,095 - $78,694 per annum (1.0 FTE) + superannuation (12%) and leave loading
Enquiries
Enquiries can be directed to Jo Rohrlach, Team Lead, People Support, via tel: (08) 82261356 or email: jo.rohrlach@sa.gov.au
Application instructions
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
Additional note
Multiple positions with initial appointment up to 12-month term contract, with possibility of extension.
Applications close: 16/09/2026 11:30 PM
Attachments:
- ASO3 People Support Officer - Role Description - August 2024.pdf
- Application Cover Sheet - PSAct..pdf
- How to Apply PS Act guidelines.pdf
- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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